OUR VALUES

Our work is guided by key values:

The patient always comes first. We are dedicated to patient care.
We treat each person with respect and dignity.
We are compassionate listeners. We hear the issues of our patients, respect them, and do everything in our power to help.
We provide patient-centered service. People who come to LAM Medical can expect polite, friendly helpful staff members who relate to each person as an individual, recognizing their history, relationships, culture, and needs. We go the extra mile to meet their expectations.
We keep ourselves well educated so that we can apply new developments in our fields. We use innovative approaches to health care and customer service.
The diverse people who come to LAM Medical see themselves reflected in our work. We seek diversity in our staff and value their abilities to enhance communication with patients. We create a clinical physical environment that reflects diversity. We actively engage in multiple cultures in the community.
We seek direction from patients through their guidance as members of our Board; we seek direction from other contacts using multiple methods.
We believe that patients deserve to have timely access to health care and that our systems should reflect this value.

We care for the whole person, see the complexity of each person’s life, and believe that addressing a broad range of human needs is the best way to improve a person’s health.
We continuously examine the services we provide and what is needed in the community.
We believe that providing high quality, accessible health care is our reason for being. We seek to be a model for other community health centers.
We use a team approach to providing health care and involve the patient as part of our team.

In all we do, we actively pursue excellence and search for the next level of accomplishment.
We take pride in our work.
We create a dynamic, forward-moving, innovative organization.
Our integrity and ethics will never be compromised.
We are good stewards of limited resources so that we can most effectively meet the many needs of our patients and the community. At the same time, caring for people is our primary focus.
We are as respectful, friendly, helpful, and supportive to one another as we are to our patients. Administrators seek to treat employees in the same way that employees treat patients.
Teamwork is central to our work. We each take the responsibility to contribute effectively to teams.
We each are dedicated to LAM Medical, to our patients, and to the community.
We share a common mission of serving others through spirit-based leadership.
We recognize and appreciate the contributions and accomplishments of individuals and teams.
We seek and reward suggestions and innovation.
We have a strong work ethic, yet we don’t stifle our individual personalities.
Fun and humor are healthy for us and for our patients. We intentionally incorporate fun into LAM Medical’s environment.